{"id":2059,"date":"2024-11-25T14:14:21","date_gmt":"2024-11-25T14:14:21","guid":{"rendered":"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/?p=2059"},"modified":"2025-05-06T14:26:31","modified_gmt":"2025-05-06T14:26:31","slug":"fix-remote-desktop-stopped-working","status":"publish","type":"post","link":"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/419\/fix-remote-desktop-stopped-working.html","title":{"rendered":"How to Fix Remote Desktop Connection Has Stopped Working?"},"content":{"rendered":"<hr>\n\n<h2 class=\"wp-block-heading\"><strong>Highlights<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sometimes, the Remote Desktop Connection stops working due to Network issues, Firewall settings, Antivirus conflicts, registry errors, or more.<\/li>\n\n<br>\n\n<li>To fix this issue, you must first check the network connection; otherwise, you can restart your computer. If it is still not working, you have to proceed with other solutions, such as disabling the Windows Firewall, checking the Dependency Services and permissions, uninstalling the Antivirus App, or more.<\/li>\n\n<br>\n\n<li>There are 10 solutions for this, and the detailed steps are below. Follow the process &amp; resolve this issue.<\/li>\n<\/ul>\n\n<hr>\n\n<p>Remote Desktop Connection (RDP) is a valuable tool for accessing a computer remotely. However, you may encounter a frustrating error where the connection stops working. This problem can occur due to multiple reasons, such as network problems, security settings, or software conflicts.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s explore common reasons behind this error and the ways to fix it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Possible Reasons Why Remote Desktop Connection Stops Working<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Network Issues:<\/strong> Unstable or misconfigured network settings can prevent RDP from connecting.<\/li>\n<\/ol>\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n\n\n\n<li><strong>Firewall Settings:<\/strong> Firewalls may block the necessary ports required for Remote Desktop.<\/li>\n\n<\/ol>\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n\n\n\n<li><strong>Disabled RDP Settings:<\/strong> Sometimes, RDP settings may not be enabled on the remote machine.<\/li>\n\n<\/ol>\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n\n\n\n<li><strong>Dependency Services: <\/strong>If the system uses some background services that Remote Desktop relies on, it may not run.<\/li>\n\n<\/ol>\n\n\n<ol class=\"wp-block-list\" start=\"5\">\n\n\n\n<li><strong>Antivirus Conflicts:<\/strong> Some antivirus programs (when the device is enabled) may interfere with or block Remote Desktop operations due to vulnerability.\u00a0<\/li>\n\n<\/ol>\n\n\n<ol class=\"wp-block-list\" start=\"6\">\n\n\n\n<li><strong>Registry Errors:<\/strong> Yes, you heard right; even misconfigured settings in the Registry Editor can lead to connection issues.<\/li>\n\n<\/ol>\n\n\n\n<p><hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/315\/How-to-check-Reboot-and-Shutdown-logs-in-Windows-server.html\"><strong>How to check Reboot and Shutdown logs in Windows server?<\/strong><\/a><\/p><hr><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ways to Fix a Remote Desktop Connection that Has Stopped Working<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 1 &#8211; Check Network Connection<\/strong><\/h3>\n\n\n\n<p>Don\u2019t panic. First, you should ensure that your network is stable and connected. If you\u2019re using a wireless connection, try switching to a wired connection for a stronger and more stable connection. If it still doesn&#8217;t work, troubleshoot.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 2 &#8211; Restart Your Computer<\/strong><\/h3>\n\n\n\n<p>When a computer stops working or gets stuck, the first solution that comes to mind is a reboot. Usually, a simple reboot can resolve temporary glitches that may cause the Remote Desktop to stop working.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 3 &#8211; Disable Windows Firewall<\/strong><\/h3>\n\n\n\n<p>Sometimes, the Windows Firewall blocks RDP. Disable it temporarily by following the below steps:<\/p>\n\n\n\n<p><strong>Step 1 \u2192<\/strong> Visit the <strong>\u2018Control Panel.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"305\" height=\"144\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel.png\" alt=\"control panel\" class=\"wp-image-2060\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel.png 305w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel-300x142.png 300w\" sizes=\"auto, (max-width: 305px) 100vw, 305px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 2 \u2192<\/strong> Go to <strong>\u2018System and Security.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"266\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security.png\" alt=\"system and security\" class=\"wp-image-2061\" style=\"width:637px;height:auto\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security.png 637w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security-300x125.png 300w\" sizes=\"auto, (max-width: 637px) 100vw, 637px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 3 \u2192<\/strong> Click on <strong>\u2018Windows Defender Firewall.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"632\" height=\"295\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/windows-defender-firewall.png\" alt=\"windows defender firewall\" class=\"wp-image-2062\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/windows-defender-firewall.png 632w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/windows-defender-firewall-300x140.png 300w\" sizes=\"auto, (max-width: 632px) 100vw, 632px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 4 \u2192 <\/strong>Then click <strong>\u2018Turn off Windows Defender Firewall on or off.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"191\" height=\"230\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/turn-windows-defender-firewall-on-or-off.png\" alt=\"turn windows defender firewall on or off\" class=\"wp-image-2063\"\/><\/figure>\n<\/div>\n\n\n<p><strong>Step 5 \u2192 <\/strong>In that, turn off both private and public network settings.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"617\" height=\"320\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/customize-setting-for-each-type-of-network.png\" alt=\"customize setting for each type of network\" class=\"wp-image-2064\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/customize-setting-for-each-type-of-network.png 617w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/customize-setting-for-each-type-of-network-300x156.png 300w\" sizes=\"auto, (max-width: 617px) 100vw, 617px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 6 \u2192<\/strong> Once done, click <strong>\u2018OK\u2019<\/strong> to complete the process.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"50\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/click-ok-to-complete-the-process.png\" alt=\"click ok to complete the process\" class=\"wp-image-2065\"\/><\/figure>\n<\/div>\n\n\n<p><hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/326\/How-to-Create-a-User-in-RDP-for-Windows-Server.html\"><strong>How to Create a User in RDP for Windows Server?<\/strong><\/a><\/p><hr><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 4 &#8211; Check the Status of the RDP Protocol on a Remote Computer<\/strong><\/h3>\n\n\n\n<p>Before contacting your technician, ensure that the Remote Desktop Protocol (RDP) is enabled on the remote machine:<\/p>\n\n\n\n<p><strong>Step 1 \u2192<\/strong> Open <strong>\u2018Control Panel.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"305\" height=\"144\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel.png\" alt=\"control panel\" class=\"wp-image-2060\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel.png 305w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel-300x142.png 300w\" sizes=\"auto, (max-width: 305px) 100vw, 305px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 2 \u2192<\/strong> Go to <strong>\u2018System and Security.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"266\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security-1.png\" alt=\"system and security\" class=\"wp-image-2067\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security-1.png 637w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security-1-300x125.png 300w\" sizes=\"auto, (max-width: 637px) 100vw, 637px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 3 \u2192<\/strong> In that, click on <strong>\u2018System.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"629\" height=\"294\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/system-setting-1.png\" alt=\"system setting\" class=\"wp-image-2068\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/system-setting-1.png 629w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/system-setting-1-300x140.png 300w\" sizes=\"auto, (max-width: 629px) 100vw, 629px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 4 \u2192<\/strong> Click on the <strong>\u2018Remote settings\u2019<\/strong> tab.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"181\" height=\"131\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-setting.png\" alt=\"remote setting\" class=\"wp-image-2069\"\/><\/figure>\n<\/div>\n\n\n<p><strong>Step 5 \u2192<\/strong> Check the option <strong>\u2018Allow Remote Assistance connections to this computer.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"405\" height=\"187\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/allow-remote-assistance-connections-to-this-computer.png\" alt=\"allow remote assistance connections to this computer\" class=\"wp-image-2070\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/allow-remote-assistance-connections-to-this-computer.png 405w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/allow-remote-assistance-connections-to-this-computer-300x139.png 300w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 6 &#8211;<\/strong> If disabled, then change the status to enabled.<\/p>\n\n\n\n<p><hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/312\/How-to-Fix-the-Incorrect-Password-Issue-on-RDP.html\"><strong>How to Fix the Incorrect Password Issue on RDP?<\/strong><\/a><\/p><hr><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 5 &#8211; Check the Dependency Services<\/strong><\/h3>\n\n\n\n<p>RDP relies on several services, like Remote Desktop Services and Network Level Authentication. Ensure these services are running:<\/p>\n\n\n\n<p>To do this, follow the steps below:<\/p>\n\n\n\n<p><strong>Step 1 \u2192<\/strong> Open Run by pressing <strong>\u2018Win + R.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"200\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/open-run.png\" alt=\"open run\" class=\"wp-image-2071\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/open-run.png 398w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/open-run-300x151.png 300w\" sizes=\"auto, (max-width: 398px) 100vw, 398px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 2 \u2192<\/strong> In that, type <strong>\u2018services.msc\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"389\" height=\"189\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/service.msc_.png\" alt=\"service.msc\" class=\"wp-image-2072\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/service.msc_.png 389w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/service.msc_-300x146.png 300w\" sizes=\"auto, (max-width: 389px) 100vw, 389px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 3 \u2192<\/strong> Then, scroll through the Services list to locate all entries containing the term <strong>\u2018Remote.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"515\" height=\"383\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-settings.png\" alt=\"remote settings\" class=\"wp-image-2073\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-settings.png 515w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-settings-300x223.png 300w\" sizes=\"auto, (max-width: 515px) 100vw, 515px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 4 \u2192 <\/strong>You have to ensure the <strong>\u2018Startup Type\u2019<\/strong> for each of these entries is set to either <strong>\u2018Manual\u2019<\/strong> or <strong>\u2018Automatic.\u2019<\/strong> This will allow your Remote Desktop to function properly.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"504\" height=\"139\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/startup-type-for-remote-access-settings.png\" alt=\"startup type for remote access settings\" class=\"wp-image-2074\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/startup-type-for-remote-access-settings.png 504w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/startup-type-for-remote-access-settings-300x83.png 300w\" sizes=\"auto, (max-width: 504px) 100vw, 504px\" \/><\/figure>\n<\/div>\n\n\n<hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/242\/a-guide-to-fix-rdp-error-an-internal-error-has-occurred.html\"><strong>A Guide to Fix RDP Error: An Internal Error has Occurred<\/strong><\/a><hr><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 6 &#8211; Make Changes to the Registry Editor<\/strong><\/h3>\n\n\n\n<p>Sometimes, misconfigured Registry settings can cause issues.&nbsp;<\/p>\n\n\n\n<p>To fix this, follow these steps:<\/p>\n\n\n\n<p><strong>Step 1 \u2192<\/strong> Open Run by pressing <strong>\u2018Win + R.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"200\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/open-run-1.png\" alt=\"open run\" class=\"wp-image-2075\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/open-run-1.png 398w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/open-run-1-300x151.png 300w\" sizes=\"auto, (max-width: 398px) 100vw, 398px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 2 \u2192 <\/strong>In the dialog box, type <strong>\u2018regedt32\u2019<\/strong> and press Enter.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"397\" height=\"202\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/regedt32.png\" alt=\"regedt32\" class=\"wp-image-2076\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/regedt32.png 397w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/regedt32-300x153.png 300w\" sizes=\"auto, (max-width: 397px) 100vw, 397px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 3 \u2192<\/strong> Once the Registry Editor opens, click on <strong>\u2018File\u2019<\/strong> and select <strong>\u2018Connect Network Registry.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"260\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/connect-network-registry.png\" alt=\"connect network registry\" class=\"wp-image-2077\"\/><\/figure>\n<\/div>\n\n\n<p><strong>Step 4 \u2192<\/strong> In the Select Computer dialog box, enter the name of the remote computer, click <strong>\u2018Check Names\u2019<\/strong> to verify, and then select <strong>\u2018OK.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"452\" height=\"247\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/check-name-of-remote-computer.png\" alt=\"check name of remote computer\" class=\"wp-image-2078\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/check-name-of-remote-computer.png 452w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/check-name-of-remote-computer-300x164.png 300w\" sizes=\"auto, (max-width: 452px) 100vw, 452px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 5 \u2192<\/strong> Next, Navigate to <strong>HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Terminal Server<\/strong> and <strong>HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Windows NT\\Terminal <\/strong>Services.<\/p>\n\n\n\n<p><strong>Step 6 \u2192<\/strong> Ensure the value of <strong>\u2018fDenyTSConnections\u2019<\/strong> is set to <strong>0<\/strong>, which means that it is enabled!<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"353\" height=\"81\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/fDenyTSConnections-value.png\" alt=\"fDenyTSConnections value\" class=\"wp-image-2079\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/fDenyTSConnections-value.png 353w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/fDenyTSConnections-value-300x69.png 300w\" sizes=\"auto, (max-width: 353px) 100vw, 353px\" \/><\/figure>\n<\/div>\n\n\n<p><hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/415\/how-to-launch-windows-iis-manager.html\"><strong>How to Launch Windows Internet Information (IIS) Manager?<\/strong><\/a><\/p><hr><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 7 &#8211; Check for Permissions<\/strong><\/h3>\n\n\n\n<p>Ensure the user account has permission to connect via Remote Desktop.&nbsp;<\/p>\n\n\n\n<p><strong>Step 1 \u2192<\/strong> Open <strong>\u2018Control Panel.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"305\" height=\"144\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel-1.png\" alt=\"control panel\" class=\"wp-image-2080\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel-1.png 305w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/control-panel-1-300x142.png 300w\" sizes=\"auto, (max-width: 305px) 100vw, 305px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 2 \u2192<\/strong> Go to <strong>\u2018System and Security.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"266\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security-2.png\" alt=\"system and security\" class=\"wp-image-2081\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security-2.png 637w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/System-And-Security-2-300x125.png 300w\" sizes=\"auto, (max-width: 637px) 100vw, 637px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 3 \u2192<\/strong> In that, click on <strong>\u2018System.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"629\" height=\"294\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/system-setting-2.png\" alt=\"system setting\" class=\"wp-image-2082\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/system-setting-2.png 629w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/system-setting-2-300x140.png 300w\" sizes=\"auto, (max-width: 629px) 100vw, 629px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 4 \u2192<\/strong> click on the<strong> \u2018Remote settings\u2019 <\/strong>tab.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"181\" height=\"131\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-setting-1.png\" alt=\"remote settings\" class=\"wp-image-2083\"\/><\/figure>\n<\/div>\n\n\n<p><strong>Step 5 \u2192 <\/strong>In that, click on <strong>\u2018Select Users\u2019<\/strong> to select users that can remotely access the PC<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"386\" height=\"221\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/dont-allow-remote-connection-to-this-computer.png\" alt=\"don't allow remote connection to this computer\" class=\"wp-image-2084\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/dont-allow-remote-connection-to-this-computer.png 386w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/dont-allow-remote-connection-to-this-computer-300x172.png 300w\" sizes=\"auto, (max-width: 386px) 100vw, 386px\" \/><\/figure>\n<\/div>\n\n\n<p><hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/234\/how-to-restart-the-rdp-without-rebooting-the-windows-server.html\"><strong>How to restart the RDP without rebooting the windows server?<\/strong><\/a><\/p><hr><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 8 &#8211; Disable Printer Redirect on RDP Settings<\/strong><\/h3>\n\n\n\n<p>Sometimes, printer redirection causes problems. Disable this option by following these steps:<\/p>\n\n\n\n<p><strong>Step 1 \u2192<\/strong> Open Start &amp; search <strong>\u2018Remote Desktop Connection\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"287\" height=\"162\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection.png\" alt=\"remote desktop connection\" class=\"wp-image-2085\"\/><\/figure>\n<\/div>\n\n\n<p><strong>Step 2 \u2192 <\/strong>In that, click on <strong>\u2018Show Options.\u2019&nbsp;<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"404\" height=\"248\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-show-options.png\" alt=\"remote desktop connection show options\" class=\"wp-image-2087\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-show-options.png 404w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-show-options-300x184.png 300w\" sizes=\"auto, (max-width: 404px) 100vw, 404px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 3 \u2192<\/strong> Next, click on the <strong>\u2018Local Resources\u2019<\/strong> tab.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"376\" height=\"240\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-local-resources.png\" alt=\"remote desktop connection local resources\" class=\"wp-image-2088\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-local-resources.png 376w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-local-resources-300x191.png 300w\" sizes=\"auto, (max-width: 376px) 100vw, 376px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 4 \u2192<\/strong> Uncheck <strong>\u2018Printers\u2019<\/strong> under <strong>\u2018Local devices and resources.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"386\" height=\"325\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/local-devices-and-resources.png\" alt=\"local devices and resources\" class=\"wp-image-2089\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/local-devices-and-resources.png 386w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/local-devices-and-resources-300x253.png 300w\" sizes=\"auto, (max-width: 386px) 100vw, 386px\" \/><\/figure>\n<\/div>\n\n\n<p><hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/233\/How-to-Access-your-Windows-VPS-using-RDP-on-Apple-Mac.html\"><strong>How to Access your Windows VPS using RDP on Apple Mac?<\/strong><\/a><\/p><hr><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 9 &#8211; Disable Audio Playback in Settings<\/strong><\/h3>\n\n\n\n<p>Audio redirection can also cause issues with RDP.&nbsp;<\/p>\n\n\n\n<p>You can disable it by going to:<\/p>\n\n\n\n<p><strong>Step 1 \u2192<\/strong> Visit to <strong>\u2018Remote Desktop Connection\u2019<\/strong>&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"287\" height=\"162\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-1.png\" alt=\"remote desktop connection\" class=\"wp-image-2090\"\/><\/figure>\n<\/div>\n\n\n<p><strong>Step 2<\/strong> \u2192 Click on <strong>\u2018Show Options.\u2019<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"404\" height=\"248\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-show-options-1.png\" alt=\"remote desktop connection show options\" class=\"wp-image-2091\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-show-options-1.png 404w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-show-options-1-300x184.png 300w\" sizes=\"auto, (max-width: 404px) 100vw, 404px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 3 \u2192<\/strong> Next, you have to click on the <strong>\u2018Local Resources\u2019<\/strong> tab&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"376\" height=\"240\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-local-resources-1.png\" alt=\"remote desktop connection local resources\" class=\"wp-image-2092\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-local-resources-1.png 376w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-desktop-connection-local-resources-1-300x191.png 300w\" sizes=\"auto, (max-width: 376px) 100vw, 376px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 4<\/strong> \u2192 In the Remote audio section, click <strong>\u2018Settings.\u2019<\/strong>&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"328\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/configure-remote-audio-settings.png\" alt=\"configure remote audio settings\" class=\"wp-image-2093\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/configure-remote-audio-settings.png 384w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/configure-remote-audio-settings-300x256.png 300w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 5 \u2192 <\/strong>&nbsp;Select <strong>\u2018Do not play\u2019<\/strong> &amp; click <strong>\u2018OK\u2019<\/strong> to apply the changes.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"296\" src=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-audio-playback-setting-1.png\" alt=\"remote audio playback setting\" class=\"wp-image-2095\" srcset=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-audio-playback-setting-1.png 393w, https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/wp-content\/uploads\/2024\/11\/remote-audio-playback-setting-1-300x226.png 300w\" sizes=\"auto, (max-width: 393px) 100vw, 393px\" \/><\/figure>\n<\/div>\n\n\n<p><hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/414\/how-to-update-sql-server-management-studio.html\"><strong>How to Update SQL Server Management Studio?<\/strong><\/a><\/p><hr><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Method: 10 &#8211; Uninstall Antivirus App<\/strong><\/h3>\n\n\n\n<p>When a file does not allow anti-virus programs installed in your remote system to scan whole data and detect potential threats or viruses, that will prevent your program or file from running on a remote desktop.&nbsp;<\/p>\n\n\n\n<p>Some antivirus programs may block remote desktop connections for security reasons. So, if you are not interested in giving permission, you can temporarily uninstall the antivirus software to see if it resolves the issue.<\/p>\n\n\n\n<p><hr><p><strong>Also Read: <\/strong><a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/314\/Configure-Windows-Firewall-to-Allow-Only-Specific-IPs-For-Port-Connection.html\"><strong>Configure Windows Firewall to Allow Only Specific IPs For Port Connection<\/strong><\/a><\/p><hr><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Summing Up<\/strong><\/h2>\n\n\n\n<p>Errors with the Remote Desktop Connection can be annoying, but there are several ways to fix them. These troubleshooting methods will help you ensure your RDP connection is reliable and working.&nbsp;<\/p>\n\n\n\n<p>Finding a solution will enable you to restore remote access rapidly, regardless of whether the problem is with the firewall, the network setup, or just a simple restart.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights Remote Desktop Connection (RDP) is a valuable tool for accessing a computer remotely. However, you may encounter a frustrating error where the connection stops working. This problem can occur due to multiple reasons, such as network problems, security settings, or software conflicts.&nbsp; Let\u2019s explore common reasons behind this error and the ways to fix [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-2059","post","type-post","status-publish","format-standard","hentry","category-vps"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Fix Remote Desktop Connection Has Stopped Working?<\/title>\n<meta name=\"description\" content=\"Learn to fix the Remote Desktop Connection that has stopped working with this guide to regain access to your remote systems quickly and efficiently.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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