{"id":242,"date":"2023-10-06T08:39:39","date_gmt":"2023-10-06T08:39:39","guid":{"rendered":"https:\/\/new.hostitsmart.com\/manage\/knowledgebase\/?p=242"},"modified":"2026-05-05T06:49:30","modified_gmt":"2026-05-05T06:49:30","slug":"a-guide-to-fix-rdp-error-an-internal-error-has-occurred","status":"publish","type":"post","link":"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/242\/a-guide-to-fix-rdp-error-an-internal-error-has-occurred.html","title":{"rendered":"A Guide to Fix RDP Error: An Internal Error has Occurred"},"content":{"rendered":"<style>\n.blg-advrt-first-btn, .share_icon_main img {\n    margin-bottom:14px;\n}\n<\/style>\n\n<h2 class=\"wp-block-heading\"><strong>Highlights<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>RDP error occurs when something goes wrong inside the remote computer while trying to connect. It\u2019s typically not your fault. The system just had a hiccup.<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>You can fix it by trying one of the following: restarting RDP, disabling network-level authentication, static IP, or VPN settings, checking RDP settings, modifying local security policy, RDP security, or MTU value.<\/li>\n<\/ul>\n\n\n<hr \/>\n<div class=\"kb-article-content\">\n<p><em><span style=\"font-weight: normal;\">RDP Connection &#8220;An internal error has occurred.&#8221;<\/span><\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/216_An-internal-error-has-occurred.png\" alt=\"An internal error has occurred\" width=\"353\" height=\"126\" \/><\/p>\n<p>You generally see this error message on a Windows PC running RDP Client. This is the result of modifications done to RDP settings. You might see this error when someone changes the local group policy&#8217;s security settings. This is a common error.<\/p>\n<p>We believe the probable reasons for this issue are related to RDP connection settings, RDP security, and Computer Domain connectivity. We have created a complete list of solutions to fix this issue.<\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read: <a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/231\/how-to-connect-to-a-windows-vps-using-rdp.html\"><span style=\"font-weight: 400;\">How To Connect To A Windows VPS using RDP?<\/span><\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<table style=\"border-collapse: collapse; width: 100%; margin-bottom: 1rem;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<h2 style=\"text-align: center;\"><strong>Solutions to Fix Your RDP Error: An Internal Error <\/strong><strong>Has Occured\u00a0<\/strong><\/h2>\n<p style=\"text-align: center;\"><strong>(Pick up one of the solutions closest to your error scenario.) <\/strong><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; margin-top: 1rem;\">\u00a0 \u00a0<strong>Method 1: Restarting the RDP (Remote Desktop Service)<\/strong><\/span><\/p>\n<p><strong>\u00a0\u00a0Method 2: Allow Remote Connections<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 3: Ensure Remote Desktop Connection settings are correct<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 4: Disable the Network Level Authentication<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 5: Modify the Startup of Services<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 6. Disabling static IP on your Computer<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 7: Disabling the VPN Settings<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 8: Modifying Your Local Security Policy<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 9: Modifying RDP Security in Group Policy Editor<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 10: Modifying MTU Value<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 11: Tune the Computer\u2019s Firewall for RDP connection<\/strong><\/p>\n<p><strong>\u00a0\u00a0Method 12: Enabling Persistent Bitmap Caching<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Solution 1: Restarting the RDP (Remote Desktop Service)<\/strong><\/h3>\n<p>Sometimes restarting a service or a process removes the glitch. The same works for RDP connectivity.\u00a0<span style=\"font-weight: 400;\">You can try restarting it when you face an internal error in RDP.<\/span><\/p>\n<p><strong style=\"font-size: 16px;\">Try the following steps:<\/strong><\/p>\n<ol>\n<li><span style=\"font-weight: normal;\">Press the <\/span><strong><em>Win+R<\/em><\/strong><span style=\"font-weight: normal;\"> combination to open the <\/span><em><span style=\"font-weight: normal;\">Run<\/span><\/em><span style=\"font-weight: normal;\"> command.<\/span><\/li>\n<li><span style=\"font-weight: normal;\">Type the command <\/span><em><span style=\"font-weight: normal;\">Services.msc<\/span><\/em><span style=\"font-weight: normal;\"> and press <\/span><em><span style=\"font-weight: normal;\">OK<\/span><\/em><span style=\"font-weight: normal;\">.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/217_WinplusR.png\" alt=\"Win plus\" width=\"408\" height=\"211\" \/><\/span><\/li>\n<li><span style=\"font-weight: normal;\">This will open the Services (Local) console. Search for <strong><em>Remote Desktop Services<\/em><\/strong> and select it. <em>Stop<\/em> and <em>Restart<\/em> the Remote Desktop Services.<br \/><\/span><span style=\"font-weight: normal;\"><br \/><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/218_Remote-Desktop-Services.png\" alt=\"Remote Desktop Services\" width=\"804\" height=\"593\" \/><\/span><\/li>\n<li><span style=\"font-weight: normal;\">Try reconnecting the RDP.<br \/><\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read: <a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/233\/How-to-Access-your-Windows-VPS-using-RDP-on-Apple-Mac.html\">How to Access your Windows VPS using RDP on Apple Mac?<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><strong>Solution 2: Allow Remote Connections<\/strong><\/h3>\n<p><strong style=\"font-size: 16px;\">Try the following steps:<\/strong><\/p>\n<ol>\n<li>Locate the This PC<span style=\"font-weight: normal;\"> icon on your computer\u2019s desktop. Alternatively, click on <\/span><strong>Start &gt;&gt; Windows System &gt;&gt; File Explorer<\/strong><span style=\"font-weight: normal;\">.<\/span><\/li>\n<li>In the File Explorer window, locate This PC from the left panel.<img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/260_Start--Windows-System--File-Explorer..png\" alt=\"File Explorer\" \/><\/li>\n<li><span style=\"font-weight: normal;\">Right-click on This PC icon and select Properties. This will open your computer\u2019s settings window.<\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read: <a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/234\/how-to-restart-the-rdp-without-rebooting-the-windows-server.html\">How to restart the RDP without rebooting the windows server?<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><strong>Solution 3: Ensure Remote Desktop Connection settings are correct<\/strong><\/h3>\n<p>A little tweak to the RDP settings would prove good enough to fix this issue\u00a0<span style=\"font-weight: 400;\">the RDP internal error. <\/span><\/p>\n<p><strong style=\"font-size: 16px;\">Try the following steps:<\/strong><\/p>\n<ol>\n<li aria-level=\"1\"><span style=\"font-weight: normal;\">Press the <\/span><strong><em>Win+R<\/em><\/strong><span style=\"font-weight: normal;\"> combination to open the <\/span><em><span style=\"font-weight: normal;\">Run<\/span><\/em><span style=\"font-weight: normal;\"> command. Type the command <\/span><em><span style=\"font-weight: normal;\">MSTSC<\/span><\/em><span style=\"font-weight: normal;\"> and press <\/span><em><span style=\"font-weight: normal;\">Enter<\/span><\/em><span style=\"font-weight: normal;\"> key.<\/span><span style=\"font-weight: normal;\"><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/221_MSTSC.png\" alt=\"command MSTSC\" width=\"409\" height=\"209\" \/><\/span><\/li>\n<li aria-level=\"1\">A dialogue box will appear when you click on the <em>Show Options<\/em> button.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/222_Show-Options-button.png\" alt=\"Show Options button\" width=\"416\" height=\"257\" \/><\/li>\n<li aria-level=\"1\">Click on the <em>Experience Tab<\/em> and make sure the <strong><em>&#8220;Reconnect if the connection is dropped&#8221;<\/em><\/strong> option is selected.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/223_Reconnect-if-the-connection-is-dropped.png\" alt=\"Reconnect if the connection is dropped\" width=\"417\" height=\"479\" \/><\/li>\n<li aria-level=\"1\">This calls for a reconnection. Reconnect the RDP.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/224_Reconnect-the-RDP.png\" alt=\"Reconnect the RDP\" width=\"730\" height=\"521\" \/><\/li>\n<li aria-level=\"1\">Locate and click on <em>Remote Desktop<\/em> from the left panel.<\/li>\n<li aria-level=\"1\">For this step, you must be logged in with admin privileges. Please ensure that <strong>Enable Remote Desktop<\/strong> is <em>ON<\/em>.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/225_Enable-Remote-Desktop.png\" alt=\"Enable Remote Desktop\" width=\"423\" height=\"466\" \/><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read:<a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/82\/how-to-connect-to-ftp-using-filezilla-on-windows.html\">How to Connect to FTP Using FileZilla on Windows<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><span style=\"font-weight: normal;\">\u00a0<\/span><span style=\"font-weight: normal;\"><strong>Solution 4: Disable the Network Level Authentication<\/strong><\/span><\/h3>\n<p>When it comes to network security, Network Level Authentication plays an important role. Let us consider the Network Level Authentication as a temporary tool to <span style=\"font-weight: 400;\">resolve the RDP Internal Error.<\/span><\/p>\n<p>The steps mentioned here will deliver temporary relief. By default, the Network Level Authentication should remain Enabled. Re-reverting to the default settings is recommended once the issue is resolved.<\/p>\n<p><strong style=\"font-size: 16px;\">Try the following steps:<\/strong><\/p>\n<ol>\n<li>Go to the control panel on your PC.<\/li>\n<li>Click on the System and Security &gt;&gt; System &gt;&gt; Advanced System Settings &gt;&gt; <em>Remote settings<\/em> &gt;&gt; Go to <em>RDP Tab<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/226_Go-to-RDP-Tab.png\" alt=\"Go to RDP Tab\" width=\"232\" height=\"224\" \/><\/li>\n<li><span style=\"font-weight: normal;\">Uncheck the <em>&#8220;Allow connection only from computers running Remote Desktop with Network Level Authentication (recommended).&#8221;<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/227_Network-Level-Authentication.png\" alt=\"Network Level Authentication\" width=\"424\" height=\"475\" \/><br \/><\/em><\/span><span style=\"font-weight: normal;\"><em><br \/><\/em><\/span><\/li>\n<li><span style=\"font-weight: normal;\"><span style=\"font-weight: normal;\">Click on the <em>OK<\/em> button and try reconnecting the RDP<em>.<\/em><\/span><\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read:<a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/241\/a-simple-guide-to-connect-your-cpanel-email-to-gmail.html\">A Simple Guide To Connect Your cPanel Email to Gmail<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><strong>Solution 5: Modify the Startup of Services<\/strong><em><strong><br \/><\/strong><\/em><\/h3>\n<p><span style=\"font-weight: normal;\">You can configure the RDP Services to start <\/span><em><span style=\"font-weight: normal;\">automatically<\/span><\/em><span style=\"font-weight: normal;\">.<br \/><\/span><\/p>\n<ol>\n<li>Press the <em>Win+R<\/em> combination to open the <em>Run<\/em> command.<\/li>\n<li>Type the command <em>Services.msc<\/em> and press <em>OK<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/228_WinplusR.png\" alt=\"Winplus\" width=\"408\" height=\"211\" \/><\/li>\n<li>From the Services console, locate <em>Remote Desktop Services<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/229_locate-Remote-Desktop-Services.png\" alt=\"locate Remote Desktop Services\" width=\"805\" height=\"537\" \/><\/li>\n<li>Right-click on it and select <em>Properties<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/230_Right-click-on-it-and-select-Properties.png\" alt=\"Select Properties\" width=\"686\" height=\"439\" \/><\/li>\n<li>Go to the <em>Startup Type<\/em>, select the <em>Automatic<\/em> option from the drop-down,\u00a0 and click the <em>OK<\/em> button.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/231_Automatic-option-from-the-drop-down--and-click-the-OK-button.png\" alt=\"Automatic Option\" width=\"407\" height=\"466\" \/><\/li>\n<li><span style=\"font-weight: normal;\"><span style=\"font-weight: normal;\">Verify if your RDP connection has been established.<\/span><\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read: <a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/68\/move-an-email-account-from-one-cPanel-server-to-another.html\">move an email account from one cPanel server to another<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><span style=\"font-weight: normal;\">\u00a0<\/span><span style=\"font-weight: normal;\"><strong>Solution 6: Disabling static IP on your Computer<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you configure your Remote Desktop Connection to use a static IP address, your computer&#8217;s network adapter will not synchronize properly with the Remote Desktop Connection. It may further cause an internal RDP error on your computer.<\/span><\/p>\n<p>Try the following steps to disable the static IP address and allow the system to obtain it dynamically.<\/p>\n<ol>\n<li>Press <em>Start<\/em> and type <em>Settings<\/em> in the search bar. This will open the <em>Windows Settings<\/em> console.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/232_This-will-open-the-Windows-Settings-console.png\" alt=\"Windows Settings Console\" width=\"836\" height=\"526\" \/><\/li>\n<li>Click on <em>Network and Internet.<br \/><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/233_Click-on-Network-and-Internet.png\" alt=\"Click on Network and Internet\" width=\"900\" height=\"372\" \/><\/em><\/li>\n<li><em>Select and click on Ethernet from the left panel.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/234_Select-and-click-on-Ethernet-from-the-left-panel.png\" alt=\"Ethernet left Panel\" width=\"955\" height=\"483\" \/><\/em><\/li>\n<li><span style=\"font-weight: normal;\"><em>Select the name from the right panel. This will open the Metered Connection page. Press Edit under IP settings.<br \/><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/235_Press-Edit-under-IP-settings.png\" alt=\"IP Settings\" width=\"350\" height=\"200\" \/><br \/><\/em><\/span><span style=\"font-weight: normal;\">This will open the Edit IP settings pop-up. Click on the 1st drop-down, select <em>Automatic (DHCP)<\/em> instead of Manual and click on <em>Save<\/em>.<br \/><\/span><span style=\"font-weight: normal;\"><br \/><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/236_instead-of-Manual-and-click-on-Save.png\" alt=\"Instead click On Save\" width=\"204\" height=\"96\" \/><\/span><\/li>\n<li><span style=\"font-weight: normal;\"><span style=\"font-weight: normal;\">Restart your computer for this modification to take effect.<\/span><\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read:<a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/226\/What-is-FTP-and-How-to-Create-an-FTP-Account-In-cPanel.html\">What is FTP &amp; How to Create an FTP Account In cPanel?<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><span style=\"font-weight: normal;\">\u00a0<\/span><span style=\"font-weight: normal;\"><strong>Solution 7: Disabling the VPN Settings<\/strong><br \/><\/span><\/h3>\n<p><strong>\u00a0 \u00a0 \u00a0We will use the command <em>inetcpl.cpl<\/em> over here<em>.<\/em> <\/strong><\/p>\n<ol>\n<li>Press the Win+R combination to open the Run command.<\/li>\n<li>Type the command <em>inetcpl.cpl<\/em> and press <em>OK<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/237_command-inetcpl.cpl.png\" alt=\"Command Inetcpl\" width=\"411\" height=\"227\" \/><\/li>\n<li>This will open the <strong><em>Internet Options<\/em><\/strong> window. Click on the <strong><em>Connections Button<\/em><\/strong>, followed by the <strong><em>LAN Settings<\/em><\/strong> button.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/238_followed-by-the-LAN-Settings-button.png\" alt=\"LAN Settings\" width=\"405\" height=\"527\" \/><\/li>\n<li>Uncheck the <strong><em>&#8220;Use a proxy server for your LAN&#8221;<\/em><\/strong> checkbox and press <em>OK<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/239_Use-a-proxy-server-for-your-LAN.png\" alt=\"Proxy Server for LAN\" width=\"377\" height=\"333\" \/><\/li>\n<li><span style=\"font-weight: normal;\">Restart your computer for this modification to take effect.<\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read: <a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/223\/is-your-cpanel-not-receiving-emails-what-to-do.html\">Is Your Cpanel Not Receiving Emails-What to Do?<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><strong>Solution 8: Modifying Your Local Security Policy<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Modifying your computer&#8217;s local security policy might come as a solution to your Internal RDP issue.<\/span><\/p>\n<p>We will use the command <strong><em>Secpol.msc<\/em><\/strong> over here<em>.<\/em><\/p>\n<ol>\n<li>Press the Win+R combination to open the Run command.<\/li>\n<li>Type the command <em>Secpol.msc<\/em> and press <em>OK<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/240_command-Secpol.msc.png\" alt=\"Command Secpol msc\" width=\"416\" height=\"227\" \/><\/li>\n<li>In the <em>Local Policies,<\/em> go to <em>Security Options.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/241_In-the-Local-Policies-go-to-Security-Options.png\" alt=\"Local Policies\" width=\"774\" height=\"439\" \/><br \/><\/em><\/li>\n<li>Scroll down &amp; locate the Policy: \u201c<em>System Cryptography: Use FIPS compliant cryptographic algorithms, including encryption, hashing, and signing algorithms option.\u201d<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/242_Scroll-down-and-locate-the-Policy.png\" alt=\"locate the Policy\" width=\"769\" height=\"483\" \/><\/em><\/li>\n<li><span style=\"font-weight: normal;\"><span style=\"font-weight: normal;\">Restart your computer. Double-click on it and checkmark on Enable.<\/span><\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read:<a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/228\/how-to-upload-laravel-project-on-shared-hosting-with-cpanel.html\">How to upload Laravel Project on Shared Hosting With cPanel?<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><span style=\"font-weight: normal;\">\u00a0<\/span><span style=\"font-weight: normal;\"><strong>Solution 9: Modifying RDP Security in Group Policy Editor<\/strong><em><br \/><\/em><\/span><\/h3>\n<p>We will use the command <strong><em>gpedit.msc <\/em><\/strong>over here<em>.<\/em><\/p>\n<ol>\n<li>Press the <em>Win+R<\/em> combination to open the <em>Run<\/em> command.<\/li>\n<li>Type the command <em>gpedit.msc<\/em> and press <em>OK<\/em>.<img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/243_command-gpedit.msc.png\" alt=\"Command gpedit msc\" \/><\/li>\n<li>Now, you will see a Directory Structure. Navigate to <em>Computer Configuration &gt; Administrative Templates &gt; Windows Components.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/244_Windows-Components.png\" alt=\"Windows Components\" width=\"751\" height=\"479\" \/><\/em>Remote Desktop Services &gt; Remote Desktop Session Host &gt; Security.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/246_Remote-Desktop-Services--Remote-Desktop-Session-Host--Security.png\" alt=\"Session Host Security\" width=\"748\" height=\"450\" \/>\n<p><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/247_Require-use-of-specific-security-layer-for-remote.png\" alt=\"security layer for remote\" width=\"746\" height=\"515\" \/><\/p>\n<\/li>\n<li>You must right-click on <em><strong>Require use of specific security layer for remote (RDP) connections<\/strong><\/em>. Select the Edit button.<\/li>\n<\/ol>\n<ol>\n<li><span style=\"font-weight: normal;\">Click on the <\/span><em><span style=\"font-weight: normal;\">Enable<\/span><\/em><span style=\"font-weight: normal;\"> radio button to set RDP at Security Layer.<\/span><\/li>\n<li><span style=\"font-weight: normal;\">Click on the OK button. Restart your computer for this modification to take effect.<\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read:<a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/238\/how-to-redirect-http-to-https-in-htaccess.html\">How to Redirect HTTP to HTTPS in htaccess?<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><strong>Solution 10: Tune the Computer\u2019s Firewall for RDP connection<\/strong><em><br \/><\/em><\/h3>\n<p>There are major chances that the firewall on the Server might be blocking your RDP connection. Ports are a great help in establishing connections. Hence, you must ensure that the inbound rules on the server permit the RDP traffic received through Port #3389.<\/p>\n<p>If you use a port other than 3389, you must mention it in your Windows Firewall.<\/p>\n<p><strong style=\"font-size: 16px;\">Try the following steps:<\/strong><\/p>\n<ol>\n<li>Press <em>Start<\/em> and type <em>Administrative Tools<\/em> in the search bar.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/248_Administrative-Tools-in-the-search-bar.png\" alt=\"Administrative Tools\" width=\"647\" height=\"537\" \/><\/li>\n<li>Locate <em>Windows Firewall with Advanced Security<\/em> and double-click to open it.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/249_Windows-Firewall-with-Advanced-Security.png\" alt=\"Windows Firewall\" width=\"333\" height=\"504\" \/><\/li>\n<li>Select and click on <strong><em>Inbound Rule &gt;&gt; New Rule &gt;&gt; select port<\/em><\/strong>. Specify the <em>New Port<\/em> to be used.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/251_Inbound-Rule--New-Rule--select-port.png\" alt=\"Inbound Rule\" width=\"743\" height=\"372\" \/><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/252_Inbound-Rule--New-Rule--select-port-1.png\" alt=\"Inbound Rule select Port\" width=\"698\" height=\"528\" \/><\/li>\n<li>From the Action Tab, permit the connection to Domain, private and public.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/253_Inbound-Rule--New-Rule--select-port-2.png\" alt=\"Inbound Rule select Port\" width=\"710\" height=\"533\" \/><\/li>\n<li>Name this <em>New Rule<\/em> and click on <em>Finish<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/254_Name-this-New-Rule-and-click-on-Finish.png\" alt=\"Inbound Rule select Port\" width=\"716\" height=\"503\" \/><\/li>\n<li><span style=\"font-weight: normal;\">Verify if your RDP connection has been established.<\/span><span style=\"font-weight: normal;\"><span style=\"font-weight: normal;\">\u00a0<\/span><\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read: <a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/224\/how-to-add-a-new-domain-to-cpanel.html\">How to Add a New Domain To Cpanel?<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><strong>Solution 11: Modifying MTU Value<\/strong><\/h3>\n<p><span style=\"font-weight: normal;\">The <\/span><em><span style=\"font-weight: normal;\">Maximum Transmission Unit<\/span><\/em><span style=\"font-weight: normal;\">, or <\/span><em><span style=\"font-weight: normal;\">MTU<\/span><\/em><span style=\"font-weight: normal;\">, is the packet size value transmitted through the network. Changing the MTU value should resolve your issue.<\/span><\/p>\n<p><strong style=\"font-size: 16px;\">Try the following steps:<\/strong><\/p>\n<ol>\n<li>Download the <a href=\"https:\/\/www.speedguide.net\/downloads.php\"><strong>TCP Optimizer<\/strong><\/a> and use it to alter the MTU value.<\/li>\n<li>Run the downloaded TCP Optimizer as an administrator.<\/li>\n<li>Move to the bottom of the dialogue box, and select custom.<\/li>\n<li>Set the MTU value to 1658.<\/li>\n<li>Click on Apply and Exit for changes to take effect.<\/li>\n<li><span style=\"font-weight: normal;\">Reconnect your computer.<\/span><\/li>\n<\/ol>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<p><strong>Also Read: <a href=\"https:\/\/www.hostitsmart.com\/manage\/knowledgebase\/225\/how-to-create-a-subdomain-for-your-website.html\">How to Create a Subdomain For Your Website<\/a><\/strong><\/p>\n<hr style=\"border-top: 2px dotted black;\" \/>\n<h3><strong>Solution 12: Enabling Persistent Bitmap Caching<\/strong><\/h3>\n<p>We will use the command <strong><em>MSTSC<\/em><\/strong> over here.<\/p>\n<ol>\n<li>Press the Win+R combination to open the Run command.<\/li>\n<li>Type the command <strong><em>MSTSC<\/em><\/strong> and press <em>OK<\/em>.<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/255_command-MSTSC.png\" alt=\"command MSTSC\" width=\"410\" height=\"228\" \/><\/li>\n<li>Click \u201cShow Options.\u201d<img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/256_Show-Options-connection.png\" alt=\"Show Options connection\" \/><\/li>\n<li>Go to the <em>Experience Tab<\/em> and checkmark the <strong><em>\u201cPersistent bitmap caching.\u201d<img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/www.hostitsmart.com\/manage\/images\/kb\/258_Persistent-bitmap-caching.png\" alt=\"Persistent bitmap caching\" width=\"400\" height=\"469\" \/><br \/><\/em><\/strong><\/li>\n<li>Reconnect your computer.<\/li>\n<\/ol>\n<h2><strong>Wrapup<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">In conclusion, the <\/span><b>\u201cAn internal error has occurred\u201d<\/b><span style=\"font-weight: 400;\"> RDP issue might look confusing at first, but it\u2019s usually just a temporary glitch caused by minor misconfigurations in your system or network settings.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good part is that it\u2019s rarely a serious problem and can be resolved with simple tweaks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By following the methods outlined above, whether it\u2019s restarting the Remote Desktop service, adjusting security settings, checking network configurations, or fine-tuning firewall and MTU settings, you can quickly identify and fix the root cause.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If one solution doesn\u2019t work, don\u2019t worry, just move to the next. In most cases, one of these fixes will get your Remote Desktop connection back up and running smoothly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And once everything is working, it\u2019s always a good idea to revert any temporary changes (like disabling Network Level Authentication) to keep your system secure and stable.<\/span><\/p>\n<\/div>\n\n\n    <div class=\"blg-advrt-main blg-prm-bx\">\n        <div class=\"row\" style=\"display: flex; justify-content: space-evenly; align-items: center;\">\n            <div class=\"col-md-5\">\n                <div class=\"blg-advrt-first blg-advrt-right\">\n                    <img decoding=\"async\" src=\"https:\/\/www.hostitsmart.com\/assets\/images\/Knowledgebase\/windows-hosting.png\" alt=\"windows-hosting\" \/>\n                <\/div>\n            <\/div>\n            <div class=\"col-md-7\">\n                <div class=\"blg-advrt-first blg-advrt-left\">\n                    <div class=\"blg_advrt_cnt\">\n                        Power Your RDP Experience with High-Performance Windows VPS                    <\/div>\n                    <p>\n                        Get the stability your Remote Desktop sessions truly deserve.                    <\/p>\n                    <div class=\"blg-advrt-first-btn affl-blg-btn\">\n                        <a href=\"#\">\n                            Explore Windows VPS                        <\/a>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    \n\n\n\n<h2 class=\"wp-block-heading\"><strong>Frequently Asked Questions<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Is this RDP Internal error common?<\/strong><\/h3>\n\n\n\n<p>Yes, it\u2019s a fairly common issue among Windows users, especially after updates, configuration changes, or network modifications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Is this RDP error caused by the computer or the server?<\/strong><\/h3>\n\n\n\n<p>It can be either. Sometimes the issue is on your local machine (like wrong settings or VPN), and other times it\u2019s on the server (like firewall rules or RDP service issues). That\u2019s why trying multiple solutions helps identify the root cause.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. What is the fastest way to fix this RDP error?<\/strong><\/h3>\n\n\n\n<p>The quickest fixes to try first are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restarting Remote Desktop Services<\/li>\n\n\n\n<li>Reconnecting after enabling \u201cReconnect if connection drops.\u201d<\/li>\n\n\n\n<li>Checking if Remote Desktop is enabled<\/li>\n<\/ul>\n\n\n\n<p>These solve most cases without deeper troubleshooting.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Does disabling Network Level Authentication (NLA) fix this error?<\/strong><\/h3>\n\n\n\n<p>Yes, in many cases it does. However, it should only be a temporary fix, as NLA adds an extra layer of security. Once your connection works, it\u2019s recommended to enable it again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Can a firewall block my RDP connection?<\/strong><\/h3>\n\n\n\n<p>Absolutely! If the required port (default 3389) is blocked in your firewall, the RDP connection will fail. Make sure inbound rules allow RDP traffic.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. When should I contact support?<\/strong><\/h3>\n\n\n\n<p>If you\u2019ve tried multiple solutions and still can\u2019t connect, it\u2019s best to contact our hosting team. We can check server-side configurations and logs for deeper issues.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-242","post","type-post","status-publish","format-standard","hentry","category-vps"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Guide to Fix RDP Error: An Internal Error has Occurred<\/title>\n<meta name=\"description\" content=\"Facing the RDP Internal Error occurred on a Windows PC? 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