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We live in an ever-evolving digital age, where technology must innovate and businesses must communicate clearly. Today’s post is specially aimed at presenting the insights shared by Baba Seydok, the CIO of Digicom. We will also learn about his initial struggles, his turning point, and what convinced him to align with Host IT Smart.
Management at Digicom was fed up with their hosting partner, which inspired Baba Seydok to approach Host IT Smart in 2020. Since our alliance, Baba Seydok has been an integral part of our Host IT Smart client family.
It is his trust and belief that have forged a strong relationship, enabling him to rely completely on our hosting, communication, and collaboration services, driving Digicom’s mission to excellence.
To understand his remarkable journey and how Host IT Smart has played a role in it, we caught up with Mr. Seydok to dive into his entrepreneurial path, from humble beginnings to becoming a trusted name in the tech and communication industry.
Digicom’s Beginning – About the Business
Digicom was launched with the vision and purpose to bridge technology and communication. Since its inception, Digicom has driven the transformation of several institutions in terms of communication at various levels, especially across Guinea-Conakry.
I wanted to build a company that didn’t just offer services but offered solutions, the real ones that are dependable and effective. When we launched, our focus was on creating tailored software solutions to support BULK SMS. We help organizations like banks, schools, and microfinance institutions set up their tech infrastructure for seamless communication.
Our purpose isn’t limited to selling technology, but to solving our customers’ problems, and this mission still fuels our passion and commitment to move beyond the barriers.
Every startup hits a wall. Ours was our Infrastructure!
A Tough Start to Our Hosting Journey
Every startup has its set of hurdles and challenges coming its way. But for me, it was infrastructure and its management. We wanted a hosting service that was both affordable and highly reliable.
Before approaching Host IT Smart, we were in a pathetic state, where we experienced frequent downtime with our previous hosting provider.
Their customer support was often slow, and unacceptable levels of delay. What my other senior promoters and I felt was that our services would soon collapse, and so would the trust our clients placed in us—indeed, a painful situation.
It was heartbreaking. We knew that if this continued, we wouldn’t just lose clients—we’d lose their trust.
An honest turning point with Host IT Smart came when I realized that we weren’t just another ticket number in their system — we were a priority. We finally found a partner who wasn’t just selling hosting, but one who genuinely cared about helping us grow.
When Our Hosting Got Smart – Discovering Host IT Smart
A friend introduced me to Host IT Smart—and I’m glad I listened.
I came across them through a friend and decided to explore what they had to offer. The first thing I noticed was their prompt responsiveness.
It wasn’t long before I realized that this was the tech partner we had been waiting for. The team took the time to understand what Digicom is all about, what our clients expect from us, and where our existing infrastructure was falling short.
What impressed me most was that they didn’t sell us a ready-made plan. They offered solutions tailored just for us.
They didn’t treat us like a ticket number. They treated us like partners.
Why We Chose Host IT Smart & Never Looked Back
After our first few calls with the Host IT Smart team, we didn’t think twice.
After the first few interactions with their team, honestly, it wasn’t a hard decision for us to make.
What we received from them was reliability, scalability, and excellent support that fulfilled all our selection criteria. Their host of offerings, comprising dedicated hosting, shared hosting, VPS hosting, Google Workspace, and Microsoft 365, gave us the range we needed.
Whether it was for internal communication, client servicing, or handling massive SMS campaigns, our newly found versatile partner had the infrastructure to back us.
But what truly sealed the deal was their commitment to us. Right from the beginning, it was clear that we weren’t just another client; we were a partner for Host IT Smart.
Their USPs, in my opinion, are best pricing, support quality, top-notch features, and follow-up to know if our issue was solved.
They weren’t just helping us run our business—they were invested in helping us grow.
Zero Hassles! Just a Perfect Onboarding Experience.
From the first call to the final setup, everything was smooth. The team has helped us migrate with minimal downtime, guided us through every step, and even offered proactive solutions we hadn’t considered or thought of previously.
Their onboarding felt less like a setup and more like an efficient upgrade.
Yes, they helped, and the migration was very smooth. I think this was because of the experienced support team you provided.
The Difference Host IT Smart Made for Us
Honestly, the results surprised us!
The transformation was immediate, which made our lives easier than ever.
Our uptime improved drastically, and our internal operations smoothed with Google Workspace and Microsoft 365 integrations at an affordable cost. Now we could be proud that our communication and infrastructure were rock solid.
What used to be a recurring headache and a pain in the neck because of the support tickets, service interruptions, and long wait times became a thing of the past. Instead, every team at Digicom could focus on what they could do best: helping our clients grow and thrive.
The team at Host IT Smart listened — really listened — to our needs.
I want to thank them for not using the automated responses I used to get with our previous hosting partner.
Your business deserves precision-perfect hosting.
What Did You Love the Most At Host IT Smart?
The support team—hands down.
It’s rare to find a tech company that feels this human.
That’s a long list of my favorite things when it comes to Host IT Smart! But if you want me to choose just one, it would be your support team.
You have a unique support team that is fast, knowledgeable, and always willing to go that extra mile to help your clients. It’s the kind of service they deliver that makes you feel seen and heard.
The next most important aspect is the flexibility in your plans and the ease with which we can scale services as Digicom grows. This facility has proved to be a big plus in our choosing Host IT Smart as our preferred partner.
You Tried it, Will You Refer to Anyone?
Absolutely – Host IT Smart is Worth Recommending!
I’ve already referred Host IT Smart to at least four of my friends and associates, and every single one of them has had a positive experience.
Whether you’re a startup or an established business, align with Host IT Smart to receive the tech solutions to succeed in today’s fast-paced digital world.
Message for Someone Partnering with Host IT Smart
Wrap up
We are proud to be part of Digicom’s story and looks forward to powering its next chapter of growth.
A strong and reliable tech foundation is essential for the success of every business; Baba Seydok and Digicom are its living proofs. What started as a service engagement has grown into a trusted partnership built on transparency, performance, and shared vision.
